Last Updated: 06 July 2025
At Azshopway, your satisfaction is our priority. We have a straightforward return and refund policy to ensure you have a great shopping experience.
1. Return Eligibility
We accept returns within 7 days from the date of delivery. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging with all original tags and invoices.
Returned for one of the following reasons:
The item was delivered in a damaged or defective condition.
A wrong item was delivered.
Please Note: For hygiene reasons, certain items like earrings are non-returnable. Items purchased during a sale or with a special discount may not be eligible for return. Please check the product page for details.
2. How to Initiate a Return
Contact Us: Please email our customer support team at [Your Customer Support Email] within 48 hours of receiving a damaged, defective, or wrong product.
Provide Details: In your email, include your Order ID, a description of the issue, and clear photos or a short video of the product showing the damage or defect.
Await Confirmation: Our team will review your request. Once approved, we will guide you on the next steps.
3. Return Process
Reverse Pickup: For most locations, we will arrange a reverse pickup with our logistics partners. Please ensure the product is packed securely in its original packaging.
Self-Ship: If reverse pickup is not available in your area, you may be asked to ship the product back to us. We will reimburse the courier charges up to a specified limit upon receipt of the courier receipt.
4. Refund Process
Inspection: Once we receive the returned item, it will undergo a quality check.
Refund Approval: After the inspection is complete and the return is approved, we will initiate the refund.
Refund Timeline:
Prepaid Orders: The refund will be credited back to the original payment method (credit/debit card, net banking, UPI) within 5-7 business days.
Cash on Delivery (COD) Orders: The refund will be provided via bank transfer. You will need to provide your bank account details for us to process the refund.
Notification: You will be notified via email once the refund has been processed.
5. Exchanges
Currently, we do not offer direct exchanges. You can return the eligible product for a refund and place a new order for the item you want.
6. Contact Us
For any questions related to returns and refunds, please contact us at:
Email: support@azshopway.com
Shipping Policy
Shipping Policy for Azshopway
Last Updated: 06 July 2025
We are dedicated to delivering your favourite fashion jewellery to your doorstep quickly and safely.
1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has been shipped.
2. Shipping Partners
We partner with reputed third-party logistics providers like Delhivery, Ecom Express, Blue Dart, and others to ensure reliable and timely delivery across India.
3. Shipping Times
Metro Cities: 3-5 business days
Tier 2 & 3 Cities: 5-7 business days
Other Locations: 7-10 business days
Please Note: These are estimated delivery times. Delays can occur due to unforeseen circumstances like bad weather, public holidays, or other issues beyond our control.
4. Shipping Charges
Prepaid Orders: We offer free shipping on all prepaid orders above a certain value. A flat shipping fee will be applied to orders below that value. Please check the cart for details.
Cash on Delivery (COD) Orders: A nominal COD handling fee may be applicable on all COD orders. This will be clearly mentioned at the time of checkout.
5. Order Tracking
Once your order is shipped, we will send you an email and/or SMS with the tracking ID and a link to the courier’s website. You can use this to track the status of your shipment.
6. Delivery Issues
Undeliverable Packages: If our logistics partner is unable to deliver the package after multiple attempts, the package will be returned to us. Please contact us to arrange for re-shipment (additional charges may apply).
Damaged Packages: If you receive a package that is visibly damaged or tampered with, please refuse the delivery and contact our customer support team immediately at [Your Customer Support Email].
7. Serviceable Areas
We ship to most pincodes across India. You can check the serviceability of your pincode on the product page or at checkout.
8. Contact Us
For any shipping-related inquiries, please contact us at:
Email: [Your Customer Support Email]